Thursday, November 28, 2019

Bpo Attrition- the Problem and Its Solution free essay sample

Human Resources In Indian Business Process Outsourcing Organizations- Attrition. Is there any solution? Business Process Outsourcing (BPO) is likely to be the next big thing for services in this decade. The industry is very diverse, with several sub-segments, each displaying its own unique characteristics. The BPO players need to be excellent in every facet of operations as the market is highly competitive at every level and re-defining itself every day. Being a People-Centric industry what are the people issues that, the HR will have to handle? What are the challenges faced by HR in dealing with them? HI Before this, one needs to gain an understanding about BPOs and what businesses are Indian companies doing in this segment? BPO is based on the premise that whatever competencies are not very important for an organization   (not their core competencies); outsource or ask somebody else who is adept at doing it, to do it for the organization. We will write a custom essay sample on Bpo Attrition- the Problem and Its Solution or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In this way the organization can concentrate on its core competencies and not worry about on trivial issues, which are not strategic in nature. But these days we even find organizations outsourcing their core competencies or the core business aspects to BPOs to gain the advantage of cost cutting and quality issues. Typically, BPO would include call centers, problem solving in insurance sector to other sophisticated activities like research and other back office dealings. India has the advantage of low cost, highly qualified English speaking labour, thus most of the BPO ventures in India are call centers, although of late, companies are entering into high-end areas like research. But for sometime at least we can assume that most of the companies would be doing the call center kind of business. Most of these kinds of jobs get done in the night in India to account for the 12-hour time lag between US and India. Over a period of time the biological rhythm of the employee changes, causing various kind of disorders like indigestion, fatigue, headaches etc. so the health of the employee is a major concern for the HR, more so because most of them are graduates in their early twenties. In addition the jobs are monotonous, often nerve wracking. So it is a challenge for HR to adequately rotate the jobs of employees and provide them with enough time to refresh, so that they are able to deliver service of highest quality. Although many companies are targeting fresh graduates, they are not able to retain them. Attrition continues to be high 35%. HR has to ensure that a proper career path is chalked out so that graduates increasingly see this area as a potential career for them. Clients in US, UK and other European Countries are very quality conscious and as increasingly complex jobs get outsourced, it becomes important that HR ensures right quality people are selected and the right quality of training is provided to them. This ensures that later they do not face embarrassing time from their clients. There has been enormous requirement in this sector for manpower and huge salaries are up for taking. The times are good for this industry, but one has to keep in mind that this industry is still in its way to figure out in the growth stage. One cannot predict the future so easily and the sour experience of software companies is still fresh in minds. So a little bit of caution is to be exercised in this matter and proper trends have to be forecast by the HR to ensure that they do not go the software way when ultimately the industry stabilizes. Attrition †¦ A major problem rocking the Industry. Some Facts to Ponder about†¦ * 95% companies in the industry have Attrition problems * The small-sized and medium-sized companies loose more people * Turnover rates are as high as 30% in some reputed BPOs and over all around 35% in the Industry. Employees move to smaller companies for exciting opportunities and greater identity and move to large companies for defined roles, clearer career paths and better HR systems. Loyalty towards their employer or towards the organization has slowly seems to have disappeared. Executives know that fast-moving markets require fast-moving organizations that are continually refreshed with new talent, and they have become quite adept to outside hiring. Even companies are quite comfortable with bringing in talent; they remain distinctly uncomfortable about seeing talent leave. The competition to headhunt employees with good performance ratings of other organizations is an open ploy. The mediators (so called Consultants) make this job easy for the organizations by gaining the data bases of employees and they lure the employees by offering huge pay packages finally making them to move from their job. One of the biggest assets of the BPO Industry is manpower. So, the biggest challenge in this industry is to attract and retain knowledgeable manpower. Today, BPO companies are facing a shortage of knowledge workers because the rate at which they lose employees is almost ouble the rate at which they hire. A major proportion of the turnover issue is attributed to the movement of manpower to the Companies who lure them by offering either better pay or higher designation. The average stay of an employee in bpo companies has dropped to one year. In such a scenario where companies are fighting to combat global business competition, and struggling to survive, employee turnover comes as a double blow. And the issue of managing employee separation often gets ignored. Just because a business is dependent on Communication skills, for instance, doesnt mean that it has to go to great lengths to retain its employees. If theres a large pool of people with good communication skills available, it might want to focus on recruitment rather than retention. Moreover, since new hires have lower salaries than long-term employees, the company is able to keep a lid on compensation levels. Cooperating with competitors is another way of dealing with retention. Because of the intensity of talent-war, companies instinctively view retention and recruitment as competitive exercises. But history shows that cooperation, even among competitors, can be one of the most effective ways of dealing with talent shortages. A New concept called Anti Poaching agreement between BPO organizations is on the Move. According to this agreement, the parties getting in to the agreement will share their employee databases with each other and so will restrain employees to shift in to each other companies. Lets hope that this works good for the BPOs. Frequent job-hopping of employees is not good for any one, neither for the company nor for the employee in terms of Growth.

Sunday, November 24, 2019

Online Assistance for Social and Natural Sciences Students with APA Format

Online Assistance for Social and Natural Sciences Students with APA Format APA stands for American Psychological Association, which is the largest scientific professional organization of psychologists in North America. The association has developed its own formatting style, which is called APA and is mostly used when writing essays, research papers in social natural sciences. If you experience any difficulties with APA formatting request help from our professionals! Most current document governing the APA style is the Publication Manual of the American Psychological Association, Sixth Edition. The manual is available on the APA website; furthermore, there is plenty information available online. APA REFERENCING TOOL Writing an essay and formatting it to match APA style is the most frequent question students ask us. Unlike the MLA formatting, APA is used in social natural sciences; naturally, a formatting style will inevitably differ from MLA. One of the major differences is paper structure. APA style essay should consist of 4 major sections: title page, abstract, main body references. For more serious APA style publications the structure will be somewhat different and will include: Title Page, Abstract, Introduction, Method, Results, Discussion, References, and Appendices. This article is going to deal with such aspects of essay formatting as paper, title page, font, formatting, numbering, spacing, indentation, heading, citation, and references.  Here you can see a detailed formatting of the APA cover page. Paper.  Your essay should be typed on clean, white sheet of A4 paper (8.5†x11†). Use one-inch margins on all sides. Title Page.  This is one of the mandatory parts of your essay. Include the phrase ‘Running head:’ and type your paper title. Flush left.  Press Enter eight times and write your title again, include your first last name, your teaching institution your professor. Center this block of text. Numbering.  Your paper should be numbered consecutively, starting from page 1. Page numbers should be placed in the upper right-hand corner. Spacing.  Use double space throughout your essay. Indentation.  Paragraphs should be indented. Press TAB once. Paragraphs.  Indent paragraphs. Flush left. Headings.  Headings should be centered and capitalized. Citation.  Basic in-text citation narrows down to Author-Year style, for example: The economic situation in most countries is forcing government departments to embrace change in order to survive (Gravenhorst, 2003). Brunes Jackson (2001) argue that success rates of organizational change efforts, however, have been found to be very low. References.  References come at the end of your paper. Once you are done writing, start a new page and title it ‘References’. Center your text. From a new line, list your references. Sort alphabetically. Your references will look like this: DiFonzo, N. (2013). 10 Rumors during organizational change: a motivational analysis. The Psychology of Organizational Change: Viewing Change from the Employees Perspective, 232. The good news about APA referencing is that it is fully automatic now. has created a special APA referencing machine that automatically creates references based on the information you specify. At the end it allows you to download the references file as a separate file that you can simply attach to your paper or essay. Formatting your essay to APA style is a great example of works that can be outsourced to professionals who work at ! We have hundreds of writers who are experts on APA style, they will save you time if you request formatting assistance from them. APA formatting can be ordered as a part of editing proofreading services at .

Thursday, November 21, 2019

Experience and Other Evidence Essay Example | Topics and Well Written Essays - 1000 words

Experience and Other Evidence - Essay Example (Ricks, 2006) Placing Ricks' findings and observations in Epicurean terms, I was able to synthesize the following argument: One could interpret America's continued occupation of Iraq as a manifestation of 'partiality', in this case toward so called national interest, which in turn translates into the interests of military contractors and oil corporations based in the country. The destruction of lives and resources on both sides is as a result of America 'troubling' itself and 'troubling' its distant and weak enemy in the form of Iraq. Further, consistent with the tenet, the invasion implies 'weakness' on part of the aggressor, more specifically a 'weakness' for material wealth (in this case fossil fuel). It is interesting to note that the wisdom of Epicurus, set out two millenniums ago, finds application in contemporary political actions as well as in an individual's personal life. In the case of the latter, I myself have been found falling short of being a 'blessed and indestructibl e being', for my occasional imprudent anger and partiality has gotten me into hot water a few times. One lingering memory in this respect is when I got into a verbal scuffle with a member of the audience during a college football game. I was slightly inebriated when my team was way behind in the game and the chance of winning was slim. At that point I over-reacted to a snide remark from a fan of the opposing team and got into a heated exchange. In retrospect I realized that though his remark was offensive it was not a defeat to my team and it did not mean anything significant. At that point I got the insight that my reaction is comparable to the way our government has conducted itself in the ongoing War on Terror... The researcher of this essay describes the element of his personal philosophy of life, regarding the dynamics of 'contentment'. Since the whole canon of Western Philosophy is centered on the causes, states and conditions of contentment, it is fair to say that contribution through this narrative is a minuscule one. Yet, the researcher would like to voice his assessment of this universal human concern and try to refine his theory through the responses it will elicit from the audience. The researcher has synthesized hispersonal experience with a larger political event and has studied them both in a philosophical framework. The researcher states that, in order for civilization to progress, parochialism and narrow-mindedness will have to be overcome by embracing principles of solidarity and compassion toward fellow humans. Bringing about this transformation at the level of nations is a highly challenging project, given the power and efficiency of propaganda systems in place. But transform ation at the individual level is more plausible. The researcher personally has endeavored to mould himself in the Epicurean fashion with reasonable success and he implores members of the audience to consider this path. By embracing this philosophy, that was discussed in the essay in details one can acquire a high degree of sophistication and refinement as a person. The researcher then concluds that it will also enable an individual to navigate challenging phases in life with equipoise, stoicism and mental tranquility.